Why do users need to undertake KYC?

Financial regulators require operators of transactional marketplaces to verify your identity due to AML (Anti-Money Laundering) regulation. To be the most trusted place to buy and sell tokenized real estate, we protect your personal data and comply with EU's General Data Protection Regulation (GDPR).

What is AML or Anti-Money Laundering regulation?

The purpose of the AML rules is to help detect and report suspicious activity including the predicate offenses to money laundering and terrorist financing, such as securities fraud and market manipulation.

What do users need to complete KYC?

To complete KYC, users are required to complete the following steps:

  1. Provide a clear image of a valid ID document (passport, identity card or driver's license),

  2. Take selfie with phone or desktop camera,

  3. Undertake liveness check (optional).

Are users required to KYC each time they make a purchase?

No. KYC is only required once, after account registration and before any token purchase is executed.

A user is reporting issues with KYC — what are common problems?

By default and to avoid most common issues, we suggest users completing KYC using their mobile phone.

Image quality

When taking photos, please note that the information on the document must be clearly legible, all corners of the document should within the frame visible, two-page or two-sided documents must have all pages/sides photographed, the acceptable file types are JPEG and PDF at least 500KB in size.

Browser permissions

To get yourself verified, you need to allow access to your webcam, when prompted by your browser. If you've already done this but your webcam is still not working, you might need to check your operating system's camera settings. You can find instructions for most browsers and systems here.

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